Syntellect - Aspect

Aspect's all-in-one, IT-ready Unified Communications (UC) for the contact center applications are built keeping in mind the challenges that IT organizations like yours, face in today's complex environment.

Aspect platform architecture recognizes & leverages the investments you have made in your existing networks, and can help you:
  • Lower implementation costs by 20 to 30%
  • Reduce maintenance costs by 30 to 40%
  • Minimize complexity through the use of standards-based software
  • Decrease security risk by 50 to 60%
Aspect's software-powered Unified Communications applications are delivered on a Microsoft .Net Web services platform that consolidates all customer contact and workforce optimization capabilities for the contact center into a single, IT-ready standards-based software solution. These directly address the challenges and expense associated with the previous generation of proprietary, siloed and hardware-intensive computer telephony integration (CTI) architectures by:

  • Aligning with today's enterprise architectures and technologies
  • Using session initiation protocol (SIP) to provide standards-based capabilities
  • Offering a well-understood management environment
  • Creating reliability and redundancy
  • Supporting single- or multi-tenant deployments
 Aspect Advantage:
  • Experienced - Aspect has more than 35 years helping customers with strategic planning and technology implementations of high-stakes, complex customer-facing business processes.
  • Reliable - Aspect solutions are successful in the most rigorous environments, providing up to 99.999% contact delivery reliability.
  • Proven - With nearly 1,000 deployments in India alone, Aspect has a proven track record of unifying siloed communications technologies.
  • Respected - Aspect is the leader in mission-critical voice applications.
  • Connected - Our ongoing joint investment with Microsoft provides access to best practices in Microsoft® Office Communications Server (OCS) 2007 deployments.
Aspect delivers software and services that turn the potential of Unified Communications into real business results. Get the Aspect Advantage.


Aspect's Documents
• Unified Communication • Integrated v/s Unified
• Contact Center Solution • Aspect Unified IP Brochure
   
 

 

PDF For Aspect's Brochure

  • Corporate Brochure

  • EnsemblePro Solution Overview

  • Software Fact Sheet

  • Business-Assessment

  • ForecastingSchedulingTracking

  • OutboundBlendedCapabilities

  • Integrated-vs-Unified_MktgWP

  • UnifiedCommunications

  • EnsemblePro-Brochure

  • ContactCenterIntelligence

  • PerformanceEdge

  • JobMatch

  • Management_Brochure

  • STS-OB-300-EPRO6

    • Features of the Aspect system include:

    • Unified Administration - manage inbound, outbound, email, workflow and web interactions

    • Unified Routing - apply unified routing strategies across your contact center

    • Unified Reporting- eliminate the need to integrate reporting data from multiple point solution data sources

    • Automatic Call Distribution- answer calls and intelligently route them to available agents based on the customer profile, service level goals and agent availability

    • Predictive Dialing- leverage the capabilities needed to make your outbound collections, sales or telemarketing strategies successful

    • Voice Portal- deliver rich voice self-service applications to your customers via standard speech enabled VoiceXML or dual tone multi frequency (DTMF) applications

    • Web Interaction Management- offer assisted service to customers who visit your website

    • Email Management- efficiently handle the volume of email messages by providing service levels, prioritization, queuing, auto acknowledgement, auto response and reporting

    • Knowledge Base- manage a repository of frequently asked questions (FAQs) and empower your agents with information to quickly respond to customer inquiries

    • Contact Recording and Quality Management- whether for quality control or compliance purposes, Aspect Unified IP provides you with the tools needed to monitor, record, score and analyze the performance of your contact center

    • Choice of Transport- empower IT to select their transport of choice using either open source voice over IP (VoIP), such as the Asterisk® IP-PBX, closed source VoIP or traditional voice. Migrate from traditional switching technologies to SIP-based VoIP, single- site to virtual contact center, centralized to localized management or any combination thereof.

    • Multi-Tenancy- take advantage of the secure partitioning and SIP-based VoIP applications that support software as a service (SaaS) models to provide hosted contact center functionality to internal and external customers

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